Delivery & Returns

DELIVERY

Where does the New Zealand Dior Online Boutique (New Zealand) – dior.co.nz - ship?

dior.co.nz orders are shipped via DHL Express to New Zealand street addresses only. DHL Express shipping is not able to ship to P.O. Box addresses. Orders placed on the dior.co.nz website cannot be shipped internationally. Orders placed on the dior.co.nz website cannot be collected directly from a Dior Boutique or a Dior Counter.

All Dior Online Boutique orders must be signed for on delivery.

What are the delivery options and costs?

Dior.co.nz ships via DHL Express door-to-door.

* Delivery times are estimates and do not include the pay of placement of the order.

You will receive an email with your tracking information once your order has been shipped.

Delivery times are based on orders placed before 9am NZST:

• Order processing and shipping are done only on weekdays (not including New Zealand public holidays).
• Dior will notify you when the order is shipped.
• Engraved products may not be returned under the 30 day Returns policy.
• Shipping may take additional time during holidays and extreme weather conditions.
• Your shipping address cannot be changed once your order is placed. Dior is not liable for incorrect address on the invoice.
• Shipping outside AKL, WLG, CHC Metro area or other remote and rural areas will take 1-2 days longer.
• All orders must be signed for on delivery.

What is Dior’s standard cut-off times for online orders?

Orders placed by 9am (NZST) will be processed and picked up on the next business day. Orders placed after 9am (NZST) will be processed and shipped on the following business day. Orders received on Friday after 9am, Saturday, Sunday, and New Zealand Bank/Public holidays will be processed on the following business day and then delivery time will be applied.

What happens if I’m not available to receive my package upon delivery?

All Dior Online Boutique orders require a signature on delivery. If you’re not available to receive your package upon delivery, DHL Express will leave a “Delivery Attempt card” in your mailbox. Please contact DHL Express on the number printed on the delivery attempt card should you need to enquire about your package delivery or to redirect your parcel to another street address.

What are the cut-off dates to order in time for Christmas?

RETURNS

What is the Dior Online Boutique Returns Policy?

In the event you are not completely satisfied with your Dior purchase, complimentary returns are offered within 30 days of the delivery date.

We are unable to accept returns or process a refund for any engraved products, unless the engraved item is damaged or faulty. All returns must be sent back to the Dior Boutique in Commercial Bay, Auckland within 7 days of contacting Customer Service. Partial and full refunds for online orders can be processed by Dior.

Damaged, faulty or incorrect items in your order must be returned to Dior by downloading the Returns Form. Upon receipt of the returned goods, they will be assessed by Dior Customer Service and we will contact you to arrange for the replacement item/s to be sent with complimentary delivery, for an exchange or refund.

Any items returned due to change of mind must be unopened and unused. We recommend you use the original packaging for returning the order. These items must be returned to Dior by downloading the Returns Form. Upon receipt of the returned goods, they will be assessed by Dior Customer Service and we will contact you to arrange a refund. We are unable to exchange any items for change of mind.

This policy is only applicable to purchases made online via the Dior Online Boutique - dior.co.nz website. For purchases made in-store at a Dior Counter or a Dior Boutique please refer to the original place of purchase to obtain an exchange or return.

This policy does not affect your rights under law as a consumer, which apply in addition.

What do I do if there is an issue with the item I received?

Contact Dior Customer Service within 30 days of the delivery date on 0800 947 905 (Monday – Friday 11:30am - 7:30pm NZST, excluding New Zealand Bank/Public Holidays) or by sending an email to: supportnz@diormail.zendesk.com 

Customer Service will assess and validate the return of any product(s) and assist you with the return of the item.

What do I do if I have an allergic reaction?

If you have an allergic reaction to a Dior product at any time, please contact Customer Service on 0800 947 905 (Monday – Friday 11:30am - 7:30pm NZST, excluding New Zealand Bank/Public Holidays) or by sending an email to: supportnz@diormail.zendesk.com. Our Customer Services advisors will be happy to assist you.

How to make a return?

Contact Dior Customer Service on 0800 947 905 (Monday – Friday 11:30am - 7:30pm NZST, excluding New Zealand Bank/Public Holidays). Customer Service will assess and validate the return, and mail a NZ Post Prepaid Satchel to you to return the Dior parcel.

Download, print and complete the PDF Returns Form, which can be accessed by clicking here with all required information to be filled out. Please ensure you enclose the Returns Form with the return parcel.

Place the Returns Form and the products to return into the reusable Dior Outer Box that you received your order in. On the inside flap of the Dior Outer Box is a 3M Sealable Strip to use to reseal the parcel.

Place the Dior Outer Box into the NZ Post Prepaid Satchel and drop off to any NZ Post Office to return your order to the Dior Boutique in Commercial Bay, Auckland. The satchel will be pre-addressed and prepaid. Remember to obtain & keep the proof of receipt and your tracking number. Your parcel can be tracked online from the New Zealand Post website.

Refunds and replacements will be processed within 5 working days of receipt of the returned items. Replacements will be sent via DHL Express. Please allow 2-5 business days for delivery. You will receive a confirmation email notification or phone call from Dior Customer Service.